SANI SIXT Rent A Car (“SANI SIXT”, “we”, “our”, or “us”) is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA).
1.2. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you:
1.2.1. Use our websites (sani.co.za and sanisixt.co.za)
1.2.2. Rent a vehicle at any of our branches
1.2.3. Communicate with us via phone, email, or in person
1.3. By engaging with us, you agree to the terms of this Privacy Policy.
2.1. Depending on how you interact with us, we may collect:
2.1.1. Customer details: full name, contact details, identity/passport number, driver’s licence details, age, and booking history.
2.1.2. Payment information: billing details, payment card details (processed securely via third-parties).
2.1.3. Booking details: pickup/drop-off locations, rental duration, vehicle type.
2.1.4. Verification data: background or credit checks where legally required.
2.1.5. Website data: cookies, IP address, browser/device info, analytics.
2.1.6. In-branch records: physical access, CCTV footage (for safety and fraud prevention).
3.1. We process your personal information to:
3.1.1. Provide and manage rental bookings (online and in-branch).
3.1.2. Verify identity, driving eligibility, and prevent fraud.
3.1.3. Process payments securely.
3.1.4. Communicate about bookings, services, or changes.
3.1.5. Comply with legal and regulatory requirements.
3.1.6. Improve our services, websites, and systems.
3.1.7. Handle customer service queries and complaints.
3.1.8. Ensure safety and protect property.
4.1. Your data may be shared only as needed:
4.1.1. With payment processors and IT service providers.
4.1.2. With trusted business partners within our group.
4.1.3. With law enforcement or regulators, where legally required.
4.1.4. For fraud prevention, legal proceedings, or debt recovery.
4.2. We do not sell or trade personal information to unauthorised third parties.
5.1. You must provide accurate, current information when booking or renting.
5.2. Data is retained only for as long as necessary to fulfil rental and legal obligations, after which it is securely archived or deleted.
5.3. Certain records may be retained longer for compliance with tax, safety, or legal requirements.
6.1 We apply industry-standard technical and organisational measures to protect personal information, including:
6.1.1. Encrypted email and booking systems.
6.1.2. Secure storage of digital and paper records.
6.1.3. Restricted access with unique logins and strong password policies.
6.1.4. Approved encrypted messaging (WhatsApp only for sensitive data).
6.1.5. Cloud storage only on authorised, password-protected accounts.
6.1.6. CCTV and physical security at rental locations.
7.1 You have the right to:
7.1.1. Request access to personal information we hold about you.
7.1.2. Request correction, updating, or deletion of your information (subject to legal requirements).
7.1.3. Object to processing in some instances.
7.1.4. Complain to the Information Regulator of South Africa if you believe your rights have been infringed.
7.2. Requests must be made in writing to our Data Protection Officer.
8.1. Where information must be processed outside South Africa (e.g., payment processing, IT systems), we ensure compliance with POPIA and adequate safeguards for protection.
Data Protection Officer
Data Information Officer
10.1. This Privacy Policy may be updated to reflect changes in law, technology, or our operations.
10.2. The most recent version will always be available on sani.co.za and sanisixt.co.za.
Loading...
Loading...
